GENERAL TRANSPORT CONDITIONS – QUALITY LOGISTIEK B.V.
Version 29 October 2025
KBO BE 0651.584.137
Applicable to all national, international and intermodal transport assignments carried out by or in the name of Quality Logistiek B.V.
Chapter 1 – Scope
Article 1 – Scope
These general terms and conditions apply to all contractual relationships entered into, directly or indirectly, by or in the name of the Carrier. They prevail over the general terms and conditions of the other party. Any deviation from these conditions requires the explicit written consent of the parties.
If any provision of these terms is deemed invalid or void, the remaining provisions shall remain fully applicable.
With regard to road transport, the national or international transport agreement is also governed by the provisions of the CMR Convention and these general terms.
The signing of the consignment note by the shipper, quay staff and forwarding agent, as well as the signing by stevedores, cargo handlers or quay staff at destination, binds the consignee.
The sender guarantees that its contracting party, the consignee, is aware of and agrees to these conditions; failing this, the sender shall indemnify the carrier for all costs and hold it harmless against any claim.
---Chapter 2 – Transport Assignments
Article 2 – Assignments
2.1 The carrier shall provide its services as a freight forwarder when it undertakes to carry out the transport of goods in its own name but on behalf of its client.
The client acknowledges this role and agrees when the carrier explicitly states (prior to execution) that the assignment will be subcontracted to one or more carriers, with prior information about applicable rates.
2.2 In all other cases, the carrier performs or organizes transport as a road carrier or road transport forwarder.
The CMR Convention always applies to international road transport and also to Belgian road transport pursuant to the Act of 15 July 2013.
---Article 3 – Liability in case of damage, loss or delay
In multimodal transport, if damage, loss or delay occurs during a segment governed by mandatory legal provisions (such as CMR, CIM, Hague-Visby), those provisions apply.
If the segment cannot be determined, the CMR Convention applies.
If the vehicle is transported without unloading (e.g. by sea, rail, inland waterways or air), the CMR Convention remains applicable to the entire transport.
The carrier is not liable for force majeure. The intrusion of illegal migrants or passengers is considered unavoidable.
Liability is limited to a maximum of EUR 75,000 per incident, except in cases of gross negligence or intent.
---Article 4 – Customs duties, excise and VAT
Customs duties, excise duties and VAT are not payable by the carrier unless explicitly included in the shipment value.
The carrier is not responsible for the accuracy of customs documents provided by the client or its agent.
All costs resulting from customs inspections shall be fully charged to the client.
---Article 5 – Waiting times
Waiting times exceeding two (2) hours per shipment during loading or unloading are chargeable.
Standard: one hour loading and one hour unloading included.
For containers and refrigerated trailers, demurrage applies from the 8th working day.
---Article 8 – Obligations of the Client
8.1 Legal obligations
The Client undertakes to comply with all applicable legal provisions regarding cargo handling and transport and shall indemnify the Carrier against all consequences of non-compliance, including fines, additional charges and guarantees.
8.2 Mandatory information
The Client must provide all necessary information in writing before execution, including but not limited to:
- Accurate description of goods (type, quantity, weight, condition, hazard class)
- Type of loading unit
- Mass of goods and loading units
- Center of gravity
- Dimensions
- Stacking restrictions
- Friction factor
- All securing instructions
- Protection and handling instructions
- Safety instructions for personnel
Goods requirements
The Client must provide properly marked, packaged and safe goods.
If leakage or damage occurs, all cleanup costs and fines are for the Client.
Dangerous goods must comply with ADR/ADNR regulations.
If undisclosed dangerous goods create a risk, the Carrier may take measures at the Client’s expense without compensation.
Goods must be clean and suitable for transport. Self-propelled machines must be operational.
Static goods are loaded/unloaded by the Client unless agreed otherwise.
The Client is liable for all damages resulting from breaches and indemnifies the Carrier.
Maximum load
The Client may not request transport exceeding legal limits.
Loading/unloading location
The Client ensures safe and accessible loading/unloading locations.
Loading assistance
Any assistance by the Carrier is under the Client’s responsibility.
---Chapter 3 – Additional Activities
Article 6 – Scope
Includes loading, unloading, storage (max. 15 days), sorting, marking, distribution, inventory and insurance handling.
Article 7 – Mandatory law
Applicable mandatory laws prevail; otherwise CMR applies.
Article 8 – Handling and delivery
The Carrier is not liable for loading/unloading unless agreed in writing.
Delivery occurs at dock or threshold unless agreed otherwise.
No liability for terminal storage risks unless agreed.
---Article 9 – Packaging and weighing
The Client is responsible for packaging.
Weighing only on written instruction.
The Client is liable for overloads and related costs.
---Article 10 – Transit and storage
CMR applies for transit up to 15 days.
No liability for theft, fire, water, etc.
Max liability: EUR 75,000 per incident.
---Chapter 4 – Customs, insurance and guarantees
Article 11 – Customs
The Carrier is not a customs agent.
The Client indemnifies for all errors in documents.
Article 12 – Insurance
Carrier liability insurance follows CMR limits.
Additional insurance must be requested in writing.
Article 13 – Lien
All goods serve as security for payment.
The Carrier has a right of retention and pledge.
Article 14 – Subcontracting
The Carrier may subcontract and remains liable within limits.
---Chapter 5 – Client obligations
Article 15 – Client obligations
The Client must provide all necessary information and remains responsible for goods, packaging and compliance.
---Chapter 6 – Payment, cancellation and termination
Article 16 – Payment
Invoices payable within 30 days.
Late payment: 12% interest + 15% fee (min €100).
Article 17 – Cancellation
Cancellation >24h: costs charged.
Within 24h: full price due.
Article 18 – Assignment
No transfer without written consent.
---Chapter 7 – Data protection
Article 19 – GDPR
Personal data processed according to GDPR (EU 2016/679).
---Chapter 8 – Applicable law
Article 20 – Jurisdiction
Belgian law applies.
Courts of Ghent (Dendermonde division) are competent.
Article 21 – Validity
If any provision is invalid, others remain valid.
The Dutch version prevails.
Article 22 – Language and Interpretation
These General Terms and Conditions may be translated into languages other than Dutch for informational purposes only.
In the event of discrepancies, inconsistencies or differences of interpretation between the Dutch version and any translation (including the English or German version), the Dutch version shall exclusively prevail and be legally binding.
No rights may be derived from any translation.
The officially applicable version is the Dutch-language version as published on the Carrier’s website.
Available at: https://www.quality-logistiek.be/nl/voorwaarden
